Our goal is that you be 100% satisfied with your purchase. If you are not, return it to ALIVE GLOBAL 4200 Evergreen Lane Ste 315 Annandale, Va 22003. Include your invoice. We suggest you keep a copy of your invoice. Please indicate why you are not satisfied and if you want a replacement product. You may want to call us at 703 642 0124 or email us if you have any questions.