Our goal is that you be 100% satisfied with your purchase.   If you are not, return it to ALIVE GLOBAL 4200 Evergreen Lane Ste 315 Annandale, Va 22003.  Include your invoice.  We suggest you keep a copy of your invoice.   Please indicate why you are not satisfied and if you want a replacement product.  You may want to call us at 703 642 0124 or email us if you have any questions.